FOR INSURANCE COMPANIES

 

Why Should We Be Your Recommended Repairer...

 

Bathurst is a small community, which means that reputation has a lot more bearing than in bigger cities. We are recognised as being the best body shop in the Central West. Attestation of this was the privilege to repair the legendary “Peter Brock” race car when it crashed At “Mt Panorama Bathurst”.

We are committed to growth and continual improvement through efficiencies and investment in technology and training. We are I-Car Gold certified and believe we offer the best customer experience in Bathurst.

 

We are one of the largest repair shop in the Bathurst area with the highest number of qualified panel beaters and spray painters with a combined experience of over 200 years. Please read below our business profile:

 

Equipment & Capabilities:

  • 1 x TECNA 3664P Fully Automatic Spot Welder Featuring "Smart Plus" 

  • 1 x Weilander and Schill Inverter Spot Welder

  • 4 x  200 Amp DC MIG/MMA/TIG Inverter Welder (1 for each panel technician’s workstation)

  • 2 x Car-O-Liner Chassis Straightening System

  • 1 x Celette Griffon realignment and jigging bench with Double Lifting System  and control box with 2 x pull posts with hydraulics

  • 2 x Carleo scissor lifts

  • 1 x Flatliner dent pulling system & 1 x plasma cutter, torque wrench, 2 x floor grinders & extensive range of clamps & general tools

  • IMS Pro Aluminium Dent Pulling & Repair System

  • 1 x 2014 Car-O-Liner Vision x3 Computerised Measuring System

  • Premium PPG Waterborne paint system 

  • 3 x Full Down Draft Baking Oven

  • 3 x  Infra-Red Mobile Units

  • 90% of our electricity is generated by our 40Kw solar system

  • 8 x Fully qualified tradesmen plus apprentices

  • 40 I-Car certificates. Scheduled to become GOLD by December 2016

  • Auto-Quote system, including time clock and job costing

  • ERIS system & Outlook calendars in use for OH&S (reminders for licences, maintenance & servicing of equipment, etc)

  • Comprehensive processes & controls are documented, implemented and monitored for every stage of the repair process.

  • 4 x panel bays, dedicated aluminium repair bay, dedicated detailing bay

  • Insurance policies include:

    • Public liability up to $10,000,000.00

    • Transit Insurance (covering vehicle movement) if employee driving a customer vehicle & at fault (under liability) if not at fault covered under customer Vehicles

    • Industrial Special Risk

    • Equipment & Machinery including fusion

    • Computer & Electronic Breakdown

    • WorkCover

  • OH&S OFFICER, Safety Management Policy & a commitment and desire for continual improvement.

 

Cost, quality & timeliness of repairs / workshop capacity: We are the largest shop in the area, have been established for 35 years and we offer exceptional quality of repairs and customer services at a very competitive price. Our team of smash repairs comprises:

 

  • 4 Panel technicians (2 of which are I-Car platinum techs & one of whom is a PDR specialist) plus 1 panel apprentice (joint experience of over 75 years)

  • 3 paint technicians plus 1 paint apprentice

  • 1 estimator / floor manager

  • 1 estimator / managing director

  • 1 casual assistant estimator

  • 2 full-time front desk / admin personnel

  • 1 financial controller & OH&S officer

  • 1 full-time store person & detailer

  • 4 sheds with a combined area of 1,600sqm of undercover customised repair and storage facility

  • 4,000sqm secure open air car park,  car holding yard and storage

  • In the process of building a 300sqm shed dedicated for quoting of large repairs & secure storage of customer vehicles

  • back to base alarm systems

  • 24/7 Security and Surveillance Cameras

 

Customer service standards: We have a dedicated customer service specialist and a set of comprehensive, documented processes in place to ensure consistency and compliance. Our customer service includes:

  • 7 x modern, automatic,  replacement vehicles

  • Concierge service; drop-off / pick-up customers

  • Complementary Wi-Fi Internet.

  • Vehicle detailing after repairs are completed

 

  • Other Recommended Status

    • QBE & Elders

    • Zurich

    • DriverCare

    • Real Insurance

    • Coles Insurance

    • Wesfarmers

    • Lumley

    • We have an extensive fleet customer base, which includes many government departments, fleet contractors and private businesses.

 

Please don’t hesitate to contact Andrew if you require any additional information. It would be a pleasure to have you visit us in our workshop.

 

 

 

Ray Morcoms Smash Repairs specialises in Panel BeatingResprays, Fleet RepairsSmash Repairs and Restorations in the Bathurst area. By: Andrew Morcom

FOR INFORMATION CONTACT US ON 02 6332 3233 OR USE THE FORM BELOW

Your message wae sent successfully!